Manager, Food Safety & Quality Assurance - 10000-Winston-Salem- NC- Knollwood (W
Winston Salem, NC 
Posted 5 days ago
Job Description

Since its founding over 80 years ago, Krispy Kreme's focus has remained the same - making fresh, premium quality doughnuts inspired by their founder's original recipe. The brand's iconic Hot Light lets guests know when doughnuts are being made fresh in shop so they can enjoy hot doughnuts fresh off the line. To make Krispy Kreme's in-shop experience even sweeter, many shops across the globe feature the brands one-of-a-kind doughnut theatre, an immersive, interactive experience through which guests can see Krispy Kreme's melt-in-your-mouth doughnuts being made right before their eyes.

Manager, Food Safety & Quality Assurance is responsible for creating new and carrying out established food safety and quality programs for Krispy Kreme production and retail-only facilities.


  • Lead the implementation & execution of quality assurance and food safety programs across manufacturing facilities and retail-only shops. This includes HACCP programs, food safety audits, quality systems reviews, standard operating procedures (SOPs).
  • Collaborate on the development of quality assurance and food safety programs and performance metrics. Have the ability to act as project manager across multiple active projects.
  • Maintain thorough records and manage multiple document streams.
  • Regularly review compliance metrics for domestic and international production and retail-only locations. Generate reports.
  • Train, mentor, and coach district and shop managers on food safety & quality.
  • Auditor for production & retail-only shops. Support & coach shops as they prepare for third-party audits.
  • Occasionally audit third-party manufacturing facilities and other external parties.
  • Act as primary point of contact for some food safety/quality vendors, including management of invoices, billing, etc. Evaluate new food safety items, including cleaning supplies.
  • Manage FDA registration process. Serve as primary point of contact for local & state health departments & inspection bodies.
  • Subject matter expert on food safety & product quality. Provide guidance on related topics.
  • Extensive coordination with Shop Operations, Learning & Development, Technical Services & Engineering, and Facilities Management.
  • Provide support for global new market openings when required.


  • Bachelor's degree in Biology, Microbiology, Chemistry, Food Science, Food Engineering, or other Food Science related field and/or 5+ years' experience with quality, food safety, food facility auditing, or related discipline.
  • Experience facilitating food safety / quality-related training events.
  • Excellent communication, interpersonal and leadership skills.
  • Must have the ability to interact and partner closely with other corporate departments
  • Excellent analytical and problem-solving skills
  • Crisis and recall management experience preferred
  • All positions must pass a pre-employment drug screen and criminal background check

*Ability to efficiently work in a hybrid (remote and in-office) environment*

Additional Expertise:

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


50 - 75% travel required. Mostly domestic, although some international travel is necessary. An updated passport, or the ability to acquire a passport, is required.

Travel will include extended overnight stays.

Physical Activity

Carrying Writing Bending Stooping Grasping Standing

Twisting Sitting Filing documents Walking Lifting

Communicating with customers and co-workers Using telephone and fax machines

Physical Requirements

Lifting up to as much as 50 pounds occasionally.

Visual/Audible Acuity Requirements

Must be able to read and small print


  • Comprehensive benefits (medical, vision, and dental insurance)
  • Employee discount program
  • 401K plan
  • PTO and "dream" days
  • Company events
  • Education Reimbursement
  • Hospital Indemnity Insurance
  • Adoption Assistance
  • Life Insurance
  • FSA/HSA Plans
  • Pet Insurance

Krispy Kreme is an iconic, global brand that has offered the highest-quality doughnuts and great-tasting coffee since it was founded in 1937. Today, Krispy Kreme operates as a public company traded under the ticker symbol, DNUT, on the Nasdaq Global Select Market. Krispy Kreme's over 1,600 shops can be found in 33 countries across the globe. Of these locations, the brand owns and operates 307 shops in the United States and Canada, 239 in Mexico, 125 in the UK and Ireland, 52 in Japan, and 38 in Australia and New Zealand, with the remaining locations run by franchise partners largely in the international market. In addition, Krispy Kreme doughnuts can be found in approximately 12,000 grocery, convenience, and mass merchant stores in the U.S.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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