Telecomm Specialist
Lenoir, NC 
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Posted 10 days ago
Job Description
Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Job Summary

This position is responsible for answering and directing phone calls from internal and external callers. Calls may be routine or emergency calls for assistance.

Description of Job Responsibilities

Answers and completes incoming calls. Directs calls to individuals or departments in accordance with established procedures. For emergency situations, initiates procedures, notifies the appropriate response teams(s) and follows-up to ensure appropriate response occurred.

Maintains and updates information database and a variety of statistical reports reflecting the number of calls received, call distribution, and client data.

Provides general information and assistance to callers regarding hospital hours, procedures, or departments.

Records changes in information in order to maintain familiarity with schedules, phone numbers, and other pertinent information.

Education Requirements

High School diploma or GED

Professional Experience Requirements

Two (2) years of clerical experience involving considerable telephone communication, public contact and record keeping or six (6) months as a communication center operator or an equivalent combination of education, training and experience

Other Details

Legal Employer: NCHEALTH

Entity: Caldwell Memorial Hospital

Organization Unit: Plant Oper and Main

Work Type: Per Diem

Standard Hours Per Week: 16.00

Work Schedule: Weekend

Location of Job: US:NC:Lenoir

Exempt From Overtime: Exempt: No



 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Part Time
Required Education
High School or Equivalent
Required Experience
2 years
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