Field Service Center Technician
Wilmington, DE 
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Posted 23 days ago
Job Description

To protect the health and safety of our employees, contractors, customers and communities, employees in the U.S. and Puerto Rico are required to be fully vaccinated against COVID-19, unless an approved exemption has been granted for a medical reason, sincerely held religious belief, or an employee is otherwise exempt under applicable law.

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at .

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Where will your experience and broad technical knowledge really make an impact? Right here, in our Field Service Center. You'll provide technical support for repairs, maintenance and overall system solutions for Agilent's broad instrumentation portfolio, while also having the opportunity to work with cross-functional teams to develop process improvements to increase operational excellence. Put your troubleshooting and problem-solving abilities to good use while feeling satisfied knowing you have helped Agilent's customers meet their needs.

We are looking for a Field Service Center Technician to join our Field Service Center team. You will have an opportunity to work on sophisticated laboratory equipment and be a member of a highly technical and professional service team, while also collaborating to improve process efficiency. You will be expected to perform the following tasks:

  • Troubleshoot & repair analytical instrumentation
  • Effectively communicate with customers during repairs
  • Work closely with team members to ensure timely repairs
  • Be proactive in your daily tasks
  • Be able to operate with limited supervision
  • Use time-management skills to successfully balance customer repairs and projects
  • Degree in science or engineering discipline, or combination of education and relevant experience
  • Logical troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Knowledgeable regarding Windows based products with ability to learn new systems
  • Ability to independently prioritize daily tasks and repairs across multiple product lines

Desired:

  • Previous technical support experience with analytical equipment.
  • SAP CRM/ECC knowledge
  • History of working with cross-functional groups to develop written processes/SOPs
  • Self-motivated

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please contact +1-262-754-5030 email . EOE AA M/F/Vet/Disability/Sexual Orientation/Gender Identity.

For more information about equal employment opportunity protections, please see all of our notices for EEO below.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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