Customer Service Associate
Wilmington, DE 
Posted 20 days ago
Job Description

To protect the health and safety of our employees, contractors, customers and communities, employees in the U.S. and Puerto Rico are required to be fully vaccinated against COVID-19, unless an approved exemption has been granted for a medical reason, sincerely held religious belief or an employee is otherwise exempt under applicable law.

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at

We are looking for a proactive and motivated Customer Serv Ops Associate who will be a part of a fast-paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job, you will work with customers based in the United States while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organization skills.

As a member of the Service Contracts Team, you take responsibility for the customer's service experience.

  • Own the customer experience to ensure a premier and easy experience.
  • Grow and maintain customer relationships to assist and ensure customers know you personally
  • Take ownership to resolve issues throughout the quote to cash cycle.
  • Demonstrate your communication and relationship-building skills cross-functionally across Agilent, while acting as a customer advocate.
  • Identify improvement opportunities and drive implementation.

Note: This position would work shift hours from Mon-Fri 11:30 AM to 8:00 PM ET (Includes a 5% shift differential)

The Customer Serv Ops Associate is a key role who will interface with customers and be an active player with our internal partners to handle a variety of pre and post-sales functions.

Some of the minimum skills required are below:

  • Have a BA/BS degree and/or equivalent customer service experience and a strong interest in working directly with customers.
  • Positive attitude to delight customers, above and beyond the call of duty
  • Able to clearly articulate messages to a variety of audiences
  • Able to establish and maintain strong relationships
  • Time management in fast paced environment
  • Organizational skills to maximize productivity
  • Adapts to customer situations & different personalities
  • Work is accurate and with eye for detail
  • Is always seeking to improve the job and provides solution-oriented feedback
  • Demonstrates business judgment by knowing when to work independently and when to collaborate
  • Ability to solve complex issues that are in the best interest of the customer and the company
  • Positively manage the stress that is typical in a customer service environment
  • Proficient in Microsoft suite to include Outlook, Excel, Word, and PowerPoint (Access skills are a plus)
  • SAP/CRM experience preferred

This is an hourly position that requires flexibility in work schedule, occasional overtime, and the ability to work late on the last working day of each month

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please see all of our notices for EEO below.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
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