Academic/Internal Title: Director of Master's Program Office
Division/School: USC Rossier School of Education
Department: Master's Program Office
Location: University Park Campus
Employment Type: Full-Time
USC Rossier School of Education seeks applicants for a Director of the Master's Program Office. The Master's Program Office supports six of Rossier Master's programs: 1) Educational Counseling, 2) Enrollment Management and Policy, 3) Learning Design and Technology, 4) School Counseling, 5) Marriage and Family Therapy, and 6) Postsecondary Administration and Students Affairs. Applicants with a deep understanding of leadership in the areas of higher education program management, academic counseling, educational equity and culturally responsive student engagement are especially encouraged to apply. The Director is the senior staff administrator responsible for the direct supervision of the academic advising team, providing day-to-day leadership and direction pertaining to program-level operations, school-level policies, and university-level guidelines. The position has direct managerial and budgetary responsibility and accountability for the overall success of the programs supported by the Master's Program Office.
ROLES & RESPONSIBILITIES
Leads and develops a dynamic staff of higher education professionals, offers a coherent vision for goals, operations, and planning, and successfully implements those goals and activities to promote student success and streamline workflow. Advises on matters of course and degree requirements, transfer credit evaluation, and graduation counseling and clearance.
Knowledgeable of policies, procedures, and regulations pertaining to admissions, financial aid, registration, transfer credit, course and degree requirements, graduation requirements, petitions, and other student services. Evaluates students' academic, administrative or personal needs and challenges and refers student to appropriate student services office for additional support. Liaises with other offices on behalf of students to facilitate problem resolution.
Maintains academic unit student records and coordinates registration activities, grading, degree progress, enrollment and degree verification, and transcripts with the USC Office of Academic Records and Registrar. Interfaces with faculty, administrators and students regarding grading policies, academic progress and student promotability. Maintains and compiles statistical data. Prepares reports for internal and external use.
Plans and coordinates student events including orientation, receptions, and award ceremonies. Contracts with vendors for services and attends and oversees events to ensure arrangements are handled as planned. Designs bulletins, newsletters, handbooks, guides, fact sheets and brochures.
The expectations of the Director (in partnership with the Faculty Program Chair) also include the following: anticipating major operation challenges and offering creative problem solving to project and address key issues, such as enrollment and registration challenges; operationalizing practices to strengthen work flow, clarify expectations; and building caring and productive relationships with program faculty, staff, and students to build a positive and effective work environment.
Education: Bachelor's degree in Higher Education, Educational Counseling, or a related field.
Experience: 5 years of experience as a supervisor of student programs and services in a higher education setting.
Management: Strategic planning, goal setting, budgeting, staffing, performance counseling, mentoring, and career planning skills essential to growing the capacity of individual and collective staff members. Self-directed and accountable to meeting deadlines and requires little supervision to do so; adept at working with in office and off-site staff and faculty. Knowledge of all applicable laws, policies, and principles pertaining to higher education administration, such as FERPA, Title IX, ADA, HEA, and other regulations.
Communication/Collaboration: Excellent writing, presentation, and public speaking skills. Diplomatic and interacts well with staff, program/school/university colleagues; collaborates regularly and effectively to problem-solve and fulfill programs' goals and school mission.
Financial: Budget development, management, and reconciliation (in partnership with faculty program chair and staff); sound fiduciary responsibility; ability to interpret financial data and recommend plans using evidence-based best practices.
Technology: MS Office (esp., Excel, Outlook, Word, and PowerPoint), Google Apps (esp., Google Calendar, Google Drive, Google Docs, and Gmail), and web-based data management systems.
Education: Master's degree or higher in Higher Education or a related field.
Technology: USC's Student Information Systems (SIS) software.
Required Documents: Cover Letter and Resume