Customer Sales & Service Representative I, Front Counter (Non-Retail)
Kewanee, IL 
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Posted 2 days ago
Job Description
GENERAL RESPONSIBILITIES:
Provide a positive in-person customer experience in a prompt and professional manner related to the customers' needs and questions. Perform direct customer support for all customers consistent with Mediacom's policies and procedures.

SPECIFIC RESPONSIBILITIES:
* Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products.
* Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
* Troubleshoot basic service issues and schedule on site service calls when necessary.
* Receive and process customer payments, balance cash drawer, and post customer adjustments.
* Issue and receive equipment from customers.
* Responsible for maintaining customer site equipment and inventory controls according to policy and procedures.
* Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time.
* Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.
* Regular Attendance required.
* Perform other duties as directed or required by your supervisor.
* Other duties as assigned.

EXPERIENCE/SKILLS:
* High school diploma or GED required; Associates degree preferred.
* Required - 1-3 years' experience in retail and/or consumer sales.
* Preferred - 3 plus years' customer service & cash handling/reconciliation experience.
* Exceptional relationship-building skills.
* Excellent communication skills.
* Ability to multi-task and prioritize in a fast-paced environment.
* Effective cash handling skills.
* Valid driver's license and satisfactory driver record may be required for some locations.
* Must demonstrate intermediate to advanced PC skills.
* Sales ability and willingness to meet sales goals.
* Able to stand for long periods.
* Occasional travel to other sites within the region.
* Ability to work evenings, weekends and holidays and overtime as needed.

Keywords: Front Counter, Customer Service, Sales

To apply, email shannon.telsrow@mediacom.com

EOE m/v/d/f

 

Job Summary
Company
Mediacom
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1 to 3 years
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