Our Customer Experience Teams receive incoming telephone calls from our members. Our Call Centers are open 7 days a week. If hired, you will be required to attend and complete a paid, mandatory training. Training will be held in a remote environment. Remote training requires secure, reliable internet connectivity. Any hybrid work or training requires both remote and on pr

Your Role The Transformation team is responsible for improving the lives of those we serve by making the extremely complex, absurdly simple. The Product Manager, Principal will report to the Senior Manager of End to End Provider Experience Transformation. In this role you will be responsible leading our critical strategies to drive improved quality of interactions, overal

Your Role The Federal Employee Program team is responsible for Federal Employee Health Benefits and serves all federal employee is the state of California. The Account Manager Federal Employee Program, Senior Central Valley will report to the Senior Manager, Account Management, FEP. In this role you will be primarily responsible for the sales, retention, and support of go

Your Role The Provider Engagement team drives partnerships with providers that support membership growth and retention goals for the Blue Shield of California Promise Health Plan (BSCPHP) Medi Cal Program. The Outreach Manager Provider Engagement, Experienced will report to the Manager of Provider Engagement as part of the Community and Provider Engagement team (CAPE). In

Your Role The People & Engagement HR Connect team is a critical part of Human Resources service delivery for all of Blue Shield of California (BSC) The team provides first level support to all BSC employees on a daily basis for both daily operations and employee facing initiatives. The HR Specialist, Advanced will report to the Manager, HR Connect. In this role you will b

Your Role The Social Services Representative, Advanced will report to the Supervisor, Social Services. In this role you will provide telephonic social services support and resource referrals for high acuity Blue Shield Promise members, in addition to administrative support to the Social Services Management Team. The Social Services Representative regularly reaches out to

Your Role The Provider Education team develops learning resources for contracted providers to help them work more effectively with Blue Shield and promote member satisfaction. The Learning Systems Administrator, Experienced will report to the Sr. Program Manager, Provider Education. In this role, you will manage and execute implementation and delivery of internal and exte

Your Role This position is located in our El Monte Community Resource Center Location & require employee to work 5 days per week in the El Monte Community Resource Center The Community Resource Center (CRC) team is responsible for managing the Blue Shield Promise Health Plan Information Resource Center (IRC) and jointly operating CRCs throughout Los Angeles County with L.

Your Role This position is located in our Metro Los Angeles Community Resource Center Location & require employee to work 5 days per week in the Metro Los Angeles Community Resource Center The Community Resource Center (CRC) team is responsible for managing the Blue Shield Promise Health Plan Information Resource Center (IRC) and jointly operating CRCs throughout Los Ange

Your Role This position is located in our Wilmington Community Resource Center Location & require employee to work 5 days per week in the Wilmington Community Resource Center The Community Resource Center (CRC) team is responsible for managing the Blue Shield Promise Health Plan Information Resource Center (IRC) and jointly operating CRCs throughout Los Angeles County wit

Your Role This position is located in our South Los Angeles Community Resource Center Location & require employee to work 5 days per week in the South Los Angeles Community Resource Center The Community Resource Center (CRC) team is responsible for managing the Blue Shield Promise Health Plan Information Resource Center (IRC) and jointly operating CRCs throughout Los Ange

Your Role The Blue Shield of California Growth and Servicing analytics organization is part of the centralized Data and Analytics organization and oversees Channel Analytics including Digital, Marketing, Claims, Appeals, Grievances, Disputes, Customer Experience and Line of Business. This role Senior Manager, Customer Experience Analytics would report to the Senior Direct

Your Role Blue Shield of California is looking for a principal level Application Developer to join our IT Application Services team. The candidate will be the subject matter expert for the Operations portfolio responsible for the definition & ownership of our real time streaming claim event processing services & cloud integration platform. The Salesforce Principal Develop

Your Role The Installation and Billing team is responsible for reviewing applications and processing member enrollments, changes, and terminations for individual or family plan coverage. The Operations, Supervisor will report to the Enrollment and Billing Senior Manager. In this role you will you will supervise production staff, manage the team's inventory, drive process

Your Role The Advanced Analytics team for delivering Predictive and Perscription Analytics, GenAI applications, and Advanced Statistical models to our business users. The Cloud Engineer will report to the Director of Advanced Analytics. In this role you will Design, build and maintain continuous integration/continuous delivery (CI/CD) pipelines with embedded testing to ef