Support the successful consolidation of multiple software platforms supporting service delivery across a large enterprise Assess the impact of change within organizations that incorporates organizational culture, performance and readiness/desire for change Use Prosci ADKAR and/or other certified OCM models, tools and frameworks to support improved organizational design an

Configuration and development using the ServiceNow ITSM/CSM suite of tools. Understanding how to populate and maintain the CMDB using ServiceNow best practices Prepare and present client facing and internal deliverables that are technology related Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices Overall

Configuration and development using the ServiceNow ITSM/CSM suite of tools. Understanding how to populate and maintain the CMDB using ServiceNow best practices Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders Ability to create and maintain API and data integration process

Proven experience as a key technical resource leading the development of solutions in client environments Experience with implementation of Service Now, working with all core ITSM processes Responsible for working with Process Owners to define requirements and create well written user stories that meet the criteria required to deliver a successful product Analyze and docu

Support continuing tech nical assessment to identify issues and make recommendations on improving overall product stability Supports sustainment of existing functionality and new, complex efforts like adding new module s and workflows or resolving complex technical issues Designs enhancements and features with organizational needs in mind to (including policies and proced

Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high quality client delivery. Ensures that projects adhere to Quality Management System, including tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on tr

Providing technical leadership and mentoring, performing peer code reviews, and ensuring the ServiceNow team follows software development best practices Preparing and presenting client facing and internal deliverables that are technology related Translating business requirements into detailed technical designs that represent actionable development tasks Collaborating with

Provide second level support for technical issues, including hardware, software, and network problems, ensuring timely resolution and minimal downtime. Collaborate with Tier 1 support and other IT teams to escalate and address complex issues efficiently. Maintain accurate documentation of incidents, solutions, and service requests in the helpdesk ticketing system. Conduct

Provide second level support for technical issues, including hardware, software, and network problems, ensuring timely resolution and minimal downtime. Collaborate with Tier 1 support and other IT teams to escalate and address complex issues efficiently. Maintain accurate documentation of incidents, solutions, and service requests in the helpdesk ticketing system. Conduct

Provide second level support for technical issues, including hardware, software, and network problems, ensuring timely resolution and minimal downtime. Collaborate with Tier 1 support and other IT teams to escalate and address complex issues efficiently. Maintain accurate documentation of incidents, solutions, and service requests in the helpdesk ticketing system. Conduct

Providing technical leadership and mentoring, performing peer code reviews, and ensuring the ServiceNow team follows software development best practices Preparing and presenting client facing and internal deliverables that are technology related Translating business requirements into detailed technical designs that represent actionable development tasks Collaborating with

Proven experience as a key technical resource leading the development of solutions in client environments Experience with implementation of Service Now, working with all core ITSM processes Responsible for working with Process Owners to define requirements and create well written user stories that meet the criteria required to deliver a successful product Analyze and docu

Provide second level support for technical issues, including hardware, software, and network problems, ensuring timely resolution and minimal downtime. Collaborate with Tier 1 support and other IT teams to escalate and address complex issues efficiently. Maintain accurate documentation of incidents, solutions, and service requests in the helpdesk ticketing system. Conduct

Develop, run tests on, implement, and maintain operating systems, related software, and infrastructure. Establish and implement standards for computer operations to ensure compatibility between hardware and software, according to specifications and parameters. Troubleshoot and resolve software, operating system, and networking problems, including participating in Root Cau

ServiceNow Business Analyst ITOM Job Locations US Remote Job ID 2024 3039 Category ServiceNow Type Full Time Job Description We have an opportunity for a ServiceNow Business Analyst to join our talented ServiceNow implementation practice supporting US Federal customers. We are seeking candidates who can review, analyze, and evaluate business systems and user needs. The su