This position is 24/7 and supports the Customer Field Service workgroup. The schedule for this position can vary, ranging from a rotating schedule which includes working days, nights, weekends, and holidays, to working straight days, Monday through Friday, or a combination of both. Length of shift will depend on rotation pattern (i.e., 8hrs, 12hrs).

NW Natural has a fully centralized work management structure for the oversight of all our field operations. This means that all work performed out in the "field" by our constructions crews and technicians is planned, scheduled, and assigned to the field by the Resource Management Planner position, in the Resource Management Center (RMC).

The RMP's purpose is to support the safe, reliable, and cost-effective delivery of natural gas to our customers by forecasting, planning, and assigning work to internal and contracted field personnel for all aspects of NW Natural's field operations, including customer service, system maintenance, construction and restoration, locates, standbys and emergency response, based on workforce availability, geographic optimization and schedule management.

• Builds comprehensive work plans for the area/type of work they are accountable for to meet various targets/goals set by the company, e.g., budget spend; due dates; service appointments; overtime and fatigue management; work efficiency (minimize job delays and unnecessary travel time).
• Develops work schedules outlining when the work will be performed for each work group and/or geographic region, including decisions on whether to perform with company personnel or contractors. Coordinate and schedule all field employee training and meetings while managing diverging company priorities and maintaining the appropriate amount of field resources to complete work.
• Builds personnel schedules to ensure adequate resources are available to perform planned work, including approval of vacations/time-off, changes to schedules and shifts, changes to work location and approval of overtime. Monitor and process employee absences, restrictions, and attendance, including gathering needed information, advising employees of actions they need to take, and partnering with supervisors and HR on appropriate action. Requires knowledge and application of protected leave and related laws and regulations.
• Assigns work to the field and monitors it for timely completion or for additional time/resources needed. Monitor emails and other communication after hours and respond when business needs or emergencies require immediate attention.
• Responds to unplanned emergency response work in a timely manner with a sense of urgency, ensuring compliance with all corporate and regulatory agency guidelines.
• Identifies and activates the closest, most qualified resource to respond to the emergency event. Interacts with local municipality emergency centers (911) to coordinate response and escalate efforts if necessary. Notifies and updates appropriate stakeholders within the company and externally as appropriate. Performs primary duties for emergency response event management prior to hand-off to Emergency Operations Center (EOC).
• Uses appropriate business systems necessary to manage staffing and resources, respond to emergencies and ensure projects are managed in a timely manner.
• Supports Company's commitment to a culture of safe work practices.
• Applies knowledge of how the business works, current policies, procedures, practices, and applies the strategies the business uses to manage staffing, workload, and projects to adhere to corporate priorities. Adheres to organizational, local, state, and federal guidelines. Other duties as assigned.

• Requires up to 3 years of experience in resource management and planning, project management, data analytics, or experience in NWN field or field related positions preferred. Additional years of experience required for Level 2.
• Bachelor's degree, applicable certification or equivalent education and experience.
• Ability to establish and maintain effective relationships with internal and external stakeholders and gain trust and respect.
• Ability to effectively cope with ever changing priorities and can shift gears comfortably when necessary.
• Ability to extend excellent customer service both internally and externally, and to communicate effectively, both verbally and in written form.
• Ability to work in a team environment, collaborating with others to ensure targets and goals are met.
• Ability to conduct basic analysis through research and gathering of data for management review. Work is performed under close/general supervision.
• Ability to coordinate field resources integration across departments based on work priorities and skill sets.
• Performs work using standard techniques, procedures, and criteria. Works on projects of limited complexity. Receives training to enhance proficiency and productivity in the functional area.
• Proficient in work management and MS Office or similar technology, including spreadsheet, word processing, and project management. Strong research, data collection and data analysis skills.