MAJOR FOCUS:

Responsible to provide exceptional customer service to slot machine players in the casino, ensuring smooth and efficient operation of the gaming floor.

ESSENTIAL FUNCTIONS:

• Continuously walks the assigned section, remaining alert for problems, servicing all lights, and giving the utmost in customer service to all patrons of Bally's Dover.
• Promotes the use of the Players Club card by approaching patrons in assigned area who are not currently using the card. Provides patron with a "card" to play with immediately and then directs them to the Players Club, at their convenience, for further details regarding membership.
• Notifies management or Lead Ambassadors of customer's needs and requests; follows up to ensure customer's needs and requests have been addressed.
• Assists customers in all aspects of any slot- related or bill changer problems regardless of assigned section.
• Assists patrons with ticket information, its functions and benefits.
• Responsible for initiating and accurately key padding jackpot requests through the computer system.
• Responsible for processing taxable jackpots up to and including $5,000.
• Responsible for the security of keys and data system cards issued from check-in to check-out.
• Maintains the integrity of video lottery equipment and secures all company assets and property at all times.
• Responsible for keeping video lottery terminals in working order and reporting malfunctions for repairs.
• Responsible for a $1,000 bank needed to assist customers in breaking down large bills.
• Observes Delaware State Lottery regulations governing video lottery operations as well as company policies and procedures.
• Remains current on all events and marketing promotions taking place at Bally's Dover.
• Responds promptly to all telephone inquiries.
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures

ADDITIONAL FUNCTIONS:

• Performs other duties as assigned.

REQUIREMENTS/EDUCATION:

• High school diploma, GED or equivalent experience required.
• Must possess excellent customer service skills. Prior customer service experience required.
• Previous money handling skills preferred.
• Must possess good communication skills
• Must be able to report to work on time as scheduled
• Must be able to work weekends, holidays and nights as needed
• Must be able to successfully pass a background check and receive a license from the DE Lottery
• Must present an overall professional appearance and report to work in appropriate attire
• Must be able to maintain knowledge of basic concepts and techniques.
• Must be able to speak, read and write English

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Bally's Dover is an equal opportunity employer.