Resident Engineer

Location: Sunnyvale, CA, USA

About the Position:

The Resident Engineer will work daily with the customer remotely and is expected to have expertise on Juniper products deployed or to be deployed within the customer's network and provide technical and operational support on network issues, ongoing certification, and testing efforts. Although the location in the Seattle area is preferred, remote status with occasional travel will be considered for the right candidate.

This position would be part of a larger Advanced Services team that supports the customer globally. This is a highly technical role, providing post-sales support for Junipers Network products.

Responsibilities:

Technical support to the customer may require the Resident Engineer to:

• Understand the customer's organizational structure and become familiar with the customer's network implementation and support processes and procedures to help in designing a network that is available and sustainable.
• To hold network information gathering workshops with the Customer to understand the Customer's existing network design and technical requirements of new network designs.
• Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.
• Test patches and fixes to operating software to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
• Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
• Support design and planning of Juniper MX, PTX, QFX, EX series, and associated solutions within customer's commercial network.
• Support ongoing efforts in defining best practice policies for Juniper product applications used by the customer.
• To peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize the risk associated with major network upgrades or changes in the network.
• The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.

Candidates should be able to demonstrate the following competencies:

• Strong interpersonal skills.
• Demonstrated ability to communicate project status and identify risk.
• The ability to work independently and to function in a team environment.
• Strong customer interface and presentation skills.
• Demonstrated ability to manage multiple projects and work calmly under pressure.
• Trend analysis to help deliver more efficient solutions to the customer network.
• An understanding of the protocols surrounding IP service provider networks. These skills include but are not limited to:
  • IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy)
  • Routing protocol operation, migration, and scaling mechanisms
  • Routing policies at BGP peering points
  • VPNs and the associated tunneling technologies (MPLS,EVPN, L3VPN, VPLS)

Focal Technologies:

• Cloud architecture experience
• JUNOS CLI experience across MX, QFX, EX series
• Must understand BGP and route reflector topologies
• Must be able to communicate effectively and technically with internal JTAC, Escalation and Engineering teams.
• Must be able to communicate effectively with the customer.
• Scripting skills (Slax, Python)
• Database experience a plus

Minimum Qualifications:

• 4+ years of related experience
• BS (or equivalent experience)
• Broad networking product and protocol knowledge and expertise.

Other Information:

• Relocation is not available for this position.
• Travel requirements for the position: up to 10% per year.

Minimum Salary: $116,800.00

Maximum Salary:$167,900.00

The pay range for this position is expected to be between $116,800.00 and $167,900.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper's pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.