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Responsibilities:
Work safely to represent Ziegler technology products as they are sold to Ziegler's Mining market, primarily the full suite of CAT MineStar solutions
Provide exceptional customer experience by answering initial technician/customer inquiries and generating support tickets for the Mining Technology Support team
Assist with resolving customer support cases in a timely manner via office work, customer calls, etc.
Work with Mining Technology Support team to improve repair process, build training material, and communicate troubleshooting standards
At times climb onto equipment to assist with troubleshooting technology issues
Work collaboratively with team to help support various projects
Other duties as assigned
Qualifications:
High school diploma/GED preferred
Pursuing degree in either Computer Sciences or IT preferred
Exceptional customer service skills
Excellent communication skills - both verbal and written
Experience with Microsoft Office including Word, Excel, Outlook, PowerPoint required
Advanced Computer skills including network architecture, server maintenance, and report building preferred
Personal Attributes: dependable, organized, willing to learn, able to multi-task, and attention to detail
Basic mechanical, operational, or support and service knowledge of product line is preferred
Work onsite
Able to work up to 28 hours per week
Minimum Physical Requirements:
Standing, walking, sitting, using hands, talking, hearing
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.
For more information about your equal employment opportunity rights and protections, click here.
For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here.
For information about Pay Transparency Nondiscrimination
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.