Responsible for providing extraordinary customer service by assisting guests in transporting their luggage.

ESSENTIAL FUNCTIONS:

• Responsible for greeting and escorting guests to rooms and suites using resort service standards.
• Visually inspects rooms and reports room deficiencies immediately such as

non-working telephones, missing towels, etc.

• Points out room and suite features and directory for reference to guests.
• Retrieves or carry guest's items from/to cars, busses, vans and carts or onto a bell cart to transport items throughout hotel to designated suite.
• Reads and matches luggage tags, writes claim tickets and detaches portion to give to guests.
• Navigates bell carts through public areas, guest suite corridors and elevators.
• Organizes and stores luggage as necessary in designated area.
• Provides information to guests about the local area and points of interest.
• Provides directions to guests.
• Provides information to guests about the hotel and its amenities.
• Drives guest vehicles occasionally as part of job requirements.
• Complies with the company's recycling program standards.
• Provides exceptional customer service
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures

ADDITIONAL FUNCTIONS:

• Performs other duties as assigned.

REQUIREMENTS/EDUCATION

• High school diploma, GED, or equivalent experience preferred.
• Must be outgoing, friendly and have a positive attitude.
• Must have good manners and be able to handle pressure (peak periods).
• Must be cooperative and be able to handle instructions.
• Must possess good communication skills.
• Must be able to report to work on time as scheduled.
• Must be able to work weekends, holidays and nights as needed.
• Must be able to successfully pass a background check.
• Must present an overall professional appearance and report to work in appropriate attire.
• Must possess a valid driver's license with an acceptable driving record.
• Must be able to speak, read and write English

ORGANIZATIONAL RELATIONSHIPS:

Accountable to: Supervisor - Bell Captain

Accountable for: N/A

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may not be inherent in the position.

Bally's Dover is an equal opportunity employer.