Hospitality and Office Services Rep
Wilmington, DE 
Posted 1 month ago
Job Description
Hospitality and Office Services Rep
Location US-DE-Wilmington
Company Canon Solutions America, Inc.
Requisition ID 31114 Category Customer Service/Support Position Type Full-Time
About the Role
Are you someone who has a passion for hospitality and delivering exemplary service, ensuring total customer satisfaction? Then the role of Hospitality and Office Services Representative maybe for you! This position is responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.
Your Impact
Main Responsibilities:

- Maintains two office kitchen areas, including making coffee, stocking inventory, and keeping the area presentable daily.
- Promptly completes multiple daily and recurring food and beverage setups and conference room setups.
- Supports the coordination and setup of special events, including coordinating supplies, spaces and activities, with other vendors and with other employees as needed.
- Coordinates calendar of events to ensure on-time, accurate completion of all hospitality requests, identifying scheduling and resource needs.
- Completes inventory and coordinates hospitality supply orders to meet event and meeting demands
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.

Additional Responsibilities:
- In addition to Hospitality, this role will be cross-trained in Print Production, Scanning, and Mail/Package Handling, with occasional duties that may include:
- Responsible for prompt and accurate reproduction of all print requests.
- Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
- Performs daily convenience care functions as needed.
- Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
- Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
- Researches and routes unidentified and generic mail.
- Receives, logs, delivers and tracks all activity for reporting purposes.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
-Work hours: Monday/Friday 9am to 6pm, Tuesday/Wednesday/Thursday 10:30am to 7:30
Company Overview
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at

Posting Tags
#pm20 #li-jg1 #li-onsite #ID22
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We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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