Position Description:
Ryerson has an opportunity for a Customer Experience Manager. As a Customer Experience Manager you are responsible for gathering, analyzing and improving efficiency of regional processes.

The future will be made from metal. At Ryerson, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

Roles and Responsibilities:

*Management and development of customer experience team, including hiring, training, goal setting and performance reviews
* Maximizes Sales, Gross Margin Dollars, Gross Margin Percentage, Net Profit and Return on Average Capital Employed
* Communicates with General Manager on sales trends, developments in the marketplace, competition, and business opportunities
* Leading, motivating, and developing sales staff to achieve market share and profit objectives; planning, assigning, and directing work; appraising performance
* Cultivates business plans, marketing and sales programs and budgets based on developments in the marketplace, sales trends, competition, and business opportunities
* Ensures implementation of corporate marketing strategies, plans and programs as related to the branch are being met or exceeded
* Assists Sales Representatives in developing new business and maintains close contact with current customer base
* Makes recommendations to the General Manager regarding disposition of all discretionary claims.
* Price book management and assisting in major quotations
*All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Position Requirements:
* University degree or diploma in Marketing or Business is preferred, although relevant work experiences are considered in lieu of education.
* Supervisory or managerial level experience, preferably in the metal distribution industry, would be an asset.
* Highly motivated individual with strong time management and strategic planning talent.
* Proficiency with MS Office a must, SAP and Salesforce.com experience highly desired
* Strong business acumen with excellent customer service, interpersonal and both oral, and written communication skills.

Salary: $ 108,000 starting salary higher than $108,000 is based on a level of experience and education that significantly exceeds the minimum requirements and is commensurate with the compensation scale.


Ryerson collects certain personal information from applicants in order to carry out our application and recruitment process. A full notice outlining what information is collected, the purpose for collection, and your rights under the CCPA can be found at [https://www.ryerson.com/ccpa