QUALIFICATIONS: (Include equipment knowledge/use)

• Minimum 5 years' experience with servers, system backups, system recovery, disaster recovery, H.A. solutions, budget planning, strategic planning, and contingency planning.
• Minimum of a 4-year college degree in a related major. Related experience may be considered if education requirement is not met.
• Must possess proficient executable knowledge of Client Access, MS Office (including 365), MS Exchange, MS SQL Server, MS
• Windows Server, Windows PC Operating Systems, VMWare, VLANs, VOIP, Cisco solutions, internet control systems, email control systems, network printing, ETH cabling, FX cabling, network switching, network security, malware protection, and other systems as they are added.
• SOX audit experience preferred.
• Must possess proficient executable knowledge of Active Directory, Organizational Unit Structure, Security, and the administration of Group Policy.
• Must possess knowledge of administration of network solutions and servers.
• Working knowledge of point of sale systems, hotel systems and casino management systems preferred.
• Good appearance, oral communication, and interpersonal skills
• Ability to work in an extremely fast-paced work environment where working with deadlines is the norm
• Experience in contract negotiations, service agreements, vendor management, and project management.
• Must possess LAN/WAN cabling and connectivity knowledge.
• Must be able to logically and independently plan, organize, and complete work.
• Must possess well-developed interpersonal skills, initiative, and the ability to set and achieve high standards of performance.
• Must be able to solve problems and deal with a variety of situations.
• Must present an overall professional appearance and report to work in appropriate attire.
• Must be able to work weekends, holidays and nights as needed.
• Must be able to successfully pass a background check

LICENSE REQUIREMENTS:

• Delaware Lottery License (State of Delaware)

ESSENTIAL JOB FUNCTIONS:

• Adheres to IT department, company, and industry regulations, requirements, policies and procedures including, but not limited to, SOX, PCI, HIPAA, & the Delaware Lottery.
• Assists the IT staff on troubleshooting issues and closing calls.
• Assists and/or installs, configures, manages, and maintains organization's integrated systems.
• Assists in establishment of departmental procedures.
• Communicates effectively with co-workers, supervisors and guests.
• Consults with management to analyze computer system needs for management information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions.
• Develops, coordinates, and communicates project plans, changes, and progress.
• Installs, tests, maintains and supports operating systems software and hardware on servers.
• Interacts with vendors as appropriate, negotiates contracts with consultants, technical personnel, and vendors for services
• and products.
• Maintains a log of technical, production and other issues and resolutions.
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.
• Monitors system performance and responds to alerts.
• Performs in-office duties including, but not limited to, invoice tracking, filing and processing, purchase quoting, tracking, and processing.
• Provides after hours and on call support; requires 24/7/365 cellular phone and/or pager duty.
• Provides support to end users in the selection, procurement, use, and maintenance of software programs and hardware.
• Records and maintains hardware and software inventories, site and/or server licensing, and user access and security.
• Responsible for project management as it pertains to working with the project head for system design, change management, communication, and implementation.
• Reviews computer and peripheral equipment maintenance malfunctions and recommends direction after determining costs and impact.
• Troubleshoots and resolves hardware, software, and connectivity problems, including user access and component configuration.
• Maintains applications to keep software current with necessary software updates and upgrades.
• Ensures projects are completed within budget, on time, and within company policies, procedures, and regulations.
• Recommends development of plans for systems development and operations, manages hardware and software purchases, and contributes to budget planning.
• Manages computer operation scheduling, backup, storage, and retrieval functions.
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures
• Must be actively at work to perform the essential functions of this job.

ADDITIONAL FUNCTIONS:

• Performs other duties as assigned.

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)

• While performing the duties of this job, the Team Member is regularly required to talk or hear.
• Constant standing; walking; sitting; using hands to finger, handling or feeling objects, tools, or controls
• Occasionally required to reach with hands and arms, sit, climb, balance, stoop, kneel, crouch, or crawl
• Frequently lift and/or move up to 50-100 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORKING CONDITIONS:

• Mandatory participation in a rotational on-call shift
• Ability to work in a 24/7 non-standard shift environment
• Frequently required to risk danger of electrical shock and/or radiation (from computers)
• The noise level in the work environment is usually moderate

ORGANIZATIONAL RELATIONSHIPS:

• Accountable to: Director, Information Technology