The Risk Policy Manager is a seasoned professional role who applies in-depth disciplinary knowledge, contributing to the development of the Collections Risk policies, the improvement of the Collections loss mitigation process, and servers as subject matter expertise for the Collections Risk strategies. Requires in-depth understanding of how Collections Risk policies and strategies integrate with the Collections Operations as well as how it contributes to the risk management and the overall risk cycle. Evaluates moderately complex operational and technical issues and use sensible judgement to make a proper decision or take the appropriate action to solve it. Requires good analytical skills to mine and manipulate the data so it can be used in implementing new risk strategies, champion/challenger tests, and enhancing the existing policies. Strong leadership skills are required to influence, lead, and challenge the delivery of the strategies, initiatives, and projects. Strong presentation and communication skills are required to deliver the message to the senior management and team members from different backgrounds.

Responsibilities:

• Lead some of the Collections loss mitigation risk policies and strategies implementation, and the improvement of the existing processes to manage the Collections risk appetite within Citi's US credit cards domain.
• Develop recommendations to manage the Collections Risk policies by monitoring and analyzing the customers' performance/behavior and utilize the segmentation and others simulation techniques to improve the Collections performance.
• Participate in developing, testing, and optimizing the Collections Risk policies/strategies/initiatives, and ensuring the consistency/compliance with the regulators and the bank's global and domestic policies.
• Use SAS in UNIX environment as analytical tool to perform risk and financial analyses including profiling, sampling, reconciliation, quality testing, investigation, and risk ad-hoc analytics.
• Work with the risk reporting teams, to charge the regulatory reporting, risk reporting, and portfolio quality review reporting as needed.
• Research the customer or management inquires using the risk systems and data sources to investigate, explain, or resolve any inquires or requests.
• Support the digital Collections initiatives and projects.
• Prepare Risk proposals/ analytical packages, and present/ communicate it to the risk senior management.
• Properly assess the risk and communicate the concerns when any risk, operational, or technical issue found.
• Guide and communicate effectively with the Risk partners, Collections operations, technical and project management teams to influence the delivery and implementation of the risk new policies, initiatives, and projects.
• Interact with the risk/operations/legal/compliance/fair lending partners, and senior management to get the proper Risk approvals, complete the required documentations, and follow the Risk governance procedures to comply with Citi's policies and procedures.

Qualifications:

• 6+ years of experience in statistics/ analytics/ decision management is required.
• 5 years of SAS & macros programming experience is required, other analytical tools experience will be considered.
• Previous risk management or risk analytics experience is required.
• Previous experience with the digital capabilities, analytics, or strategies is preferable.
• Strong communication and effective negotiation skills are required.
• Excellent presentation skills are required with the ability to effectively present to senior management and audiences of various levels.
• Demonstrated ability to synthesize, prioritize, and drive results with a sense of urgency.
• Proven ability to remain organized in a fast-paced environment, managing multiple projects

• This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Looking for someone with the right leadership skills and can-do attitude so they can matrix-manage and lead independently and effectively.

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