MAJOR FOCUS:

• Successfully learn how to deal casino table games while providing exceptional customer service and accuracy.

ESSENTIAL FUNCTIONS:

• Provides fast, flawless, personalized customer service to our players.
• Creates memorable service experiences and a fun-filled environment for our players.
• Facilitates the game and explains the rules of the game to our players.
• Conducts assigned game according to procedures; computes pay-off odds to pay winning bets and collect losing bets.
• Exchanges cash for gaming chips according to procedures (buy-in transactions).
• Audits and completes fills and credits on the table games.
• Ensures game security.
• Informs the Floor Supervisor and /or Box person of any requests or unusual play.
• Issues the proper amount of gaming chips to players after completion of the credit authorization procedures.
• Adheres to established cash handling and accounting procedures.
• Complies with all departmental and company policies as well as all established regulations.
• Maintains confidentiality regarding customer play.
• Works safely, following all established safety rules and regulations.
• Communicates effectively with co-workers, supervisors and guests.
• Follows all relevant policies and procedures.
• Performs other duties as assigned.

CERTIFICATIONS:

• By the end of the training period, you must be able to successfully deal 1 core game (Blackjack, Paigow, Roulette, Craps, or Baccarat) and 1 novelty game (Three Card Poker, Heads Up Hold'em, Cajun Stud, or High Card Flush).

OTHER REQUIREMENTS/EDUCATION:

• Must possess high school diploma, GED or equivalent work experience.
• Must successfully pass an audition, demonstrating level of proficiency.
• Must be quick, analytical, and observant with good math skills.
• Must possess exceptional customer service skills.
• Must possess excellent English communication skills.
• Must be able to successfully pass a background check and receive a license from the DE Lottery.
• Must be able to appropriately manage stressful situations, occasionally dealing with angry customers.
• Must be able to work weekends, holidays and nights as business needs require.
• Must be able to report to work on time as scheduled.
• Must present an overall professional appearance and report to work in appropriate attire.

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

Bally's Dover is an Equal Opportunity Employer.