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Responsible for greeting guests at the door. The Host/ hostess seats and presents clean menus and wine menus to guests in a professional and friendly manner.
ESSENTIAL FUNCTIONS:
- Monitors the workflow of the restaurant and escorts guests to tables accordingly.
- Monitors guest satisfaction and alerts Manager, Assistant Manager and Chef if guests have an issue.
- Monitors Open Table and make reservations for customers.
- Assists in identifying hotel and VIP guests for seating and works with the Casino Host with comps.
- Updates Open Table and takes advance reservations as required.
- Confirms reservations for parties of 8 or more 24-48 hours prior to the date.
- Responsible for the making sure the restaurant menus and wine lists are clean and in order.
- Maintains attractive displays at the entrance and inside the restaurant.
- Provides exceptional customer service.
- Works safely, following all established safety rules and regulations.
- Communicates effectively with co-workers, manager, Assistant Manager, Supervisors and guests.
- Follows all company policies and procedures.
- Complies with the company's recycling program standards that include Food Waste, Stream Line, and Trash.
- Must be actively at work to perform the essential functions of this job.
ADDITIONAL FUNCTIONS:
- Performs other duties as assigned.
REQUIREMENTS/EDUCATION:
- Must possess high school diploma or GED or equivalent work experience.
- Must possess good English communication skills.
- Must be able to report to work on time as scheduled.
- Must be able to work weekends, holidays and nights as needed.
- Must be able to successfully pass a background check and receive a lottery license from the DE Lottery.
- Must present an overall professional appearance and report to work in appropriate attire.
- Must be able to handle pressure during peak business periods.
ORGANIZATIONAL RELATIONSHIP:
Accountable to: Manager and Assistant Manager
Accountable for: N/A
The above description denotes some of the specific characteristics which are necessary to perform the principal function of the job and are not intended to be a description of all work requirements that may be inherent in the position.
Bally's Dover is an equal opportunity employer
Addendum to Job Description
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These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or associate from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
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Physical Requirements |
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Seeing |
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Pushing / Pulling |
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Bend, stoop, kneel |
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Color Perception (Red /Green) |
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Climb, Ascend, Descend Stairs |
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Other (Specify: ) |
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x |
Hearing / Listening |
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Lift 15 ( pounds) |
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Clear Speech |
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Carry 15 ( pounds) |
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Touching |
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Drive (local / long distance) |
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Dexterity |
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Ability to Move Distances |
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Hand |
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Ability to Mount / Dismount (Forklift / Truck) |
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Finger |
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Ability to Sit / Stand for extended periods |
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Mental / Reasoning Requirements |
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Reading - Simple |
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Writing - Simple |
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Analysis / Comprehension |
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Reading - Complex |
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Writing - Complex |
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Judgment / Decision Making |
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Clerical |
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Basic Math Skills |
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Work Environment |
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Shift Work |
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Outside |
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Pressurized Equipment |
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Works Alone |
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Extreme Heat |
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Moving Objects |
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x |
Works with Others |
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Extreme Cold |
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High Places |
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Verbal Contact with Others |
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Noise |
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Fumes / Odors |
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Face-to-Face Contact |
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Mechanical Equipment |
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Hazardous Materials |
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Inside |
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Electrical Equipment |
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Dirt / Dust |
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Disclaimer |
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The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
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At Bally’s Corporation, we are committed to promoting equal opportunities in employment and working conditions.
We believe passionately that employing a diverse workforce is central to our success. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.
We do not discriminate on any status protected by the laws or regulations in the locations where we operate.