• Five or more years Microsoft Windows based PC support experience - MCP, Network+ and Security+ preferred.
• College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
• Thorough knowledge of PC desktop computer hardware, Windows Desktop OS (all current versions) and printer troubleshooting skills required.
• Two or more years experience with Windows based networks, LDAP and Active Directory Services
• Strong Windows networking skills including TCP/IP configuration and troubleshooting DNS desired.
• Experience with remote desktop access in a Windows environment
• Extensive knowledge of all MS Operating Systems, MS Office (all current versions), Internet connectivity, printer connectivity, and help desk disciplines.
• Previous experience supporting a large user community (500 users +), and a minimum 5 years of IT related support is highly desirable.
• Familiarity with Windows Server Local Admin security, Active Directory, Group Policy, Office Suites.
• Experience with remote monitoring, administration tools, and VPN experience on Windows Servers
• Two or more years experience in Ethernet network cabling
• Previous experience with Agilysys Point of Sales system is a plus.
• Previous experience with AS/400 systems is a plus.
• Experience maintaining vendor relationships including the purchase of hardware and software products is required.
• Excellent communication skills
• Ability to work in an extremely fast-paced work environment where working with deadlines is the norm

License Requirements:

Delaware Lottery License (Delaware State)

Essential Job Functions:

• Schedule and perform maintenance of all client PCs, POS terminals, to include software patching and antivirus updates.
• Assist Systems Administrators with the maintenance and configuration of network related hardware/software, including Active Directory, Group Policy management.
• Work with Systems Administrators on special projects and researching new technologies.
• Assist with the development of junior level technicians.
• Provide Tier 1 and 2 levels of Help Desk support, to include covering Help Desk phone, e-mail support requests and Help Desk tickets.
• Maintain and ensure all enterprise backups and data storage.
• Maintain and provide reporting on hardware and software inventory, to include all PCs, laptops, printers, consumables, etc., in accordance with established policies and procedures.

• Performs in-office duties including, but not limited to, invoice tracking, filing, and processing, purchase quoting, tracking, and processing.
• Participate in budget planning and software tracking.
• Must be actively at work to perform the essential functions of this job.

Additional Functions:

Perform other duties as assigned

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