Qualifications:( Include equipment knowledge/use)

• Minimum 3 years of experience required working with PCs, servers, and network operating systems.
• Minimum of a 2-year college degree in a related major. Related experience may be considered if education requirement is not met.
• Must possess working executable knowledge of Client Access, MS Office, MS Exchange, MS SQL Server, MS Windows Server, Windows PC Operating Systems, VMWare, internet control systems, email control systems, network printing, cabling, network switching, network security, malware protection, working knowledge of Active Directory, Organizational Unit Structure, Security, and the administration of Group Policy.
• SOX audit experience preferred.
• Working knowledge of point-of-sale systems, hotel systems and casino management systems preferred.
• Must be able to logically and independently plan, organize, and complete work.
• Must possess well-developed interpersonal skills, initiative, and the ability to set and achieve high standards of performance.
• Must be able to solve problems and deal with a variety of situations.
• Must be able to successfully pass a background check and receive a license from the DE Lottery.
• Must be able to complete multiple assignments under time constraints.
• Must possess good communication and math skills.
• Must be able to comprehend technical documents and write professionally.
• Must possess strong customer service skills.
• Must be able to report to work on time as scheduled.
• Must be able to speak, read and write English

License Requirements:

Delaware Lottery License (State of Delaware)

Essential Job Functions

• Adheres to IT department, company, and industry regulations, requirements, policies and procedures including, but not limited to, SOX, PCI, HIPAA, and the Delaware Lottery.
• Provides the highest caliber customer service with regard to the end user experience as it pertains to networks, servers, related applications, and integrated systems.
• Analyzes and synthesizes complex or diverse information; collects and researches system data.
• Anticipates and resolve any problems, bottlenecks or scheduling conflicts.
• Assists the IT staff on troubleshooting issues and closing calls.
• Assists and/or installs, configures, manages, and maintains organization's integrated systems.
• Assists in establishment of departmental procedures.
• Communicates effectively with co-workers, supervisors and guests.
• Consults with management to analyze computer system needs for management information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions.
• Develops, coordinates, and communicates project plans, changes, and progress.
• Ensures data security by following company guidelines when setting up PCs and communicating to IT management when gaps are discovered
• Interacts with vendors as appropriate.
• Assist network staff in the administration of network solutions and servers.
• Ensures projects are completed within budget, on time, and within company policies, procedures, and regulations.
• Recommends development of plans for systems development and operations, manages hardware and software purchases, and contributes to budget planning
• Manages computer operation scheduling, backup, storage, and retrieval functions.
• Maintains a log of technical, production and other issues and resolutions.
• Monitors system performance and responds to alerts. Troubleshoots and resolves hardware, software, and connectivity problems, including user access and component configuration.
• Participates in the preparation and checking of Operations and Maintenance Manuals.
• Performs in-office duties including, but not limited to, invoice tracking, filing, and processing, purchase quoting, tracking, and processing.
• Provides after hours and on call support; requires 24/7/365 cellular phone and/or pager duty.
• Records and maintains hardware and software inventories, site and/or server licensing, and user access and security.
• Responsible for project management as it pertains to working with the project head for system design, change management, and implementation.

Additional Functions:

Performs other duties as assigned

Working Conditions:

• Mandatory participation in a rotational on-call shift
• Ability to work in a 24/7 non-standard shift environment
• Frequently required to risk danger of electrical shock and/or radiation (from computers)
• The noise level in the work environment is usually moderate

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