We are looking for a motivated and team focused Service Contracts Customer Service Operations Associate who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating closely with your team of internal and external partners! In this job you will support customers based in the United States and Canada while collaborating with a global internal team. This is a complex position that requires excellent math, communication, and organization skills.

As a member of the Service Contracts Team, you take responsibility for providing an exceptional customer service experience.

Key responsibilities include:

• Take ownership to resolve issues throughout the quote to cash cycle.

• Activate Service Contracts.

• Perform Systemization Modifications.

• Make Amendments to Active Service Contracts.

• Research Billing and Invoice Inquiries.

• Grow and maintain customer relationships.

• Interact with customers and coworkers via email, phone, and chat.

• Adopt/apply 'Continuous Improvement' mindset by identifying improvement opportunities and driving implementation.

• Requires minimal to no prior work experience.

• Ideally customer service experience and a strong interest in working directly with customers is preferred.

• Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus).

• SAP/CRM experience preferred.

• Positive attitude to delight customers, above and beyond the call of duty.

• Able to clearly articulate messages to a variety of audiences.

• Able to establish and maintain strong relationships.

• Time management in fast paced environment.

• Organizational skills to maximize productivity.

• Adapts to customer situation & different personalities.

• Work is accurate and with eye for detail.

• Seek to improve the job and provides solution-oriented feedback.

• Demonstrates business judgment by knowing when to work independently and when to collaborate.

• Ability to address complex issues that are in the best interest of the customer and the company.

• Positively handle stress that is typical in a customer service environment.

This is an hourly onsite position that requires flexibility in work schedule, occasional overtime and the ability to work late the last working day of each month. The preferred working hours are 11:30-8pm.

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