kglobal is a full-service agency that helps clients communicate better. As a result, our commercial and federal clients build awareness, increase market share, influence policy, and protect their brands.

The Account Manager serves as the primary liaison between kglobal teams and clients. They are passionate about creating positive experiences for our clients, keeping account teams on track, and ensuring accounts stay financially healthy. They are responsible for determining the clients' needs and ensuring kglobal delivers on them. The Account Manager builds client relationships to retain and grow current accounts and attract new ones. They serve as the project manager and work diligently to deliver on time and within scope and budget. When necessary, this account manager is not afraid to make calculated, proactive shifts to accommodate changes in landscape or scope. This role reports to the Senior Account Director, and will work with leadership to continually advance kglobal's account management approach using creativity and industry best practices. This person is a natural problem solver who thrives off building relationships and can't live without a planner.

What You'll Do:

Support kglobal business development efforts by working in coordination with the BD team to:

• Establish level of effort for new bids

• Align pricing with team structure

• Develop management approach

• Maintain a repository of staff bios, case studies, and project collateral

• Create contract terms that are aligned with company protocol

• Manage and foster strong client relationships and account team relationships

• Handle client communications and respond thoughtfully, strategically and in a timely manner, triaging communications as necessary

• Determine client needs, communicate those needs to the account team, and reassess scope of work as needed

• Manage account team, consultants, and vendors to successfully complete listed goals and deliverables as outlined in the scope of the work

• Anticipate problems, assess and mitigate risks and proactively provide solutions

• Prepare client and team meeting agendas; lead client and team meetings

• Proactively identify inefficiencies in daily account operations and implement improvements

• Manage account budgets, including total contract value, consultant and other direct costs and expenses, and complete monthly financial report

• Lead Client Onboarding process

• Develop and deliver client reports as needed

• Onboard, mentor, and train new team members to accounts

• Process invoices and ensure invoices are paid within target DSO

• Identify new opportunities on accounts and work with senior members of the team to expand current scope

Who You Are:

• 3-6 years of relevant account management experience

• Knowledge and understanding of content marketing, communications, or PR

• Experience managing large-scale accounts (budgets of $1million+)

• Ability to lead complex, fast-paced accounts with poise and superb organization

• Experience managing multiple teams, including account teams, consultants and vendors to successfully complete listed goals and deliverables

• Strong executive presence and communications style

• Exceptional attention to detail, time management, and ability to manage competing priorities

• Outside-of-the-box, creative thinker, and problem solver

kglobal is an equal opportunity/affirmative action employer. Qualified applicants are considered for employment without regard to age, race, national origin, sexual orientation, gender, gender identity and expression, disability, veteran status, or any other characteristic protected by law.