Fabrication Customer Experience Representative | Lisle
Lisle, IL 
Posted 18 days ago
Job Description

Position Description:
The Ryerson difference:
At Joseph T. Ryerson & Son, Inc. we take pride in being an industry leader in metal processing and distribution. Since 1842, it has been our mission to provide our customers and communities with the absolute best in carbon steel, aluminum, stainless steel and more! Metal is the most essential and sustainable material on the planet and a part of our everyday life. As a member of the Ryerson family, you will support employees who provide metal to customers across industries that make things such as high-octane sports cars and trucks, electric vehicles, sports stadiums, luxury hotels, first responder/healthcare equipment, military, aerospace technology, props used on movie sets and even smart phones! www.ryerson.com

Be a part of history. Join our team.
Your career at Ryerson will offer meaningful work, competitive rewards and an engaging workplace. We provide extensive training, development and professional advancement, and you will find meaningful opportunities to contribute to the success of the company. Ryerson is looking for individuals who exhibit high energy, enthusiasm, a passion to challenge how we do things, and the confidence and aptitude to improve them. Our people come from diverse backgrounds, experiences, and perspectives and we believe in promoting from within, as well as providing the resources for long-term career development.
What's in it for you at Ryerson?

* A career with purpose and impact!
* Over 100 transferable Ryerson locations throughout North America
* Three weeks of vacation, paid sick days, and holiday pay
* Company 401k contributions plus employer match
* Comprehensive medical, dental and vision insurance available Day 1
* Health and wellness programs
* Tuition Reimbursement
* "Ryerson Gives Back" to our local communities
* Diversity and Inclusion initiatives
* Growth potential into leadership roles
* and more!

The Opportunity:
Ryerson Inc., one of the largest metals distributors in the US, is currently seeking Fabrication Inside Sales Associates to join our sales team in Columbus, OH. This is a transactional and relational position that works with internal and external customers in the fabrication and plate sales function.

Responsibilities include the following:

*Interpret and clarify customer provided materials such as blue prints, CAD files, and specifications.
*Analyze tolerances, materials, and GD&T that will guide supply chain choices.
*Collect and analyze data in order to estimate the time, money, materials, and labor required to manufacture metal products and assemblies.
*Design part specific supply chains by utilizing internal production processes and tier 2 production processes to meet customer quality and delivery requirements.
*Negotiate labor and delivery options with tier 2 vendor base on a part level basis.
*Establish resale pricing for parts based on raw material and labor inputs.
*Perform follow up calls to gain acceptance of the offer and arrive at a mutual agreement of an order.
*Daily interaction via phone and email regarding customer needs
*Ability to present solutions to prospective customers and win orders as well as identify additional sales opportunities with existing customers
Identify quality needs and plans such as PPAP, first article, recurring inspection, or sample based on customer communicated requirements.
*Collaborate with multiple internal departments within the Ryerson enterprise to service customer needs.
*Understand and communicate current market trends and customer feedback

Position Requirements:
* Bachelors degree preferred
* 1 - 3 years fabrication sales experience in the metals industry
*Effective communication skills and ability to collaborate with all elements of a manufacturing supply chain.
*Blueprint reading and/or CAD and drafting experience.
*Demonstrated experience with an ERP and basic computer experience.
*Basic financial acumen in developing cost build ups and resale price recommendations.
*Metals and part manufacturing experience
*Working knowledge of geometry, strong math skills, and a technical aptitude
*Critical thinking & problem solving
*Experience in drawing interpretation (tolerances, materials, and processes)
*Good customer presence, professional phone acumen when calling on customers
*Familiarity with Quality standards a plus (ISO9001)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
1 to 3 years
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