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Under the general direction of the Sr Manager - Customer & Quality Services, responsible for strategy and success of the Operations, Product Quality, and Customer Support Department.
PRIMARY DUTIES AND RESPONSIBILITIES:
Analyzes complex business needs presented by customers and recommends technical solutions.
Presents solutions directly to client in client facing role without support of supervisor.
Serves as liaison between the SAM (Strategic Account Manager) and technical teams to manage the portfolio of client-specific projects to a consistent level of quality, value and timeliness.
Partner with Operations and SAMs team to ensure that our proposed development is consistent with our client experience objectives.
Acts as Subject Matter Experts (SMEs) for Strategic Account Managers relative to system connectivity and configuration, with an emphasis on our high growth services identified in our strategic plan. The expectation is that the role can speak knowledgeably and confidently to all of our services technical aspects.
Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing and monitoring technical solutions.
Directs operations in executing production tasks according to a documented schedule that meets or exceeds customer expectations.
Works closely with SAMs to guide project development, including recording of progress and creation of testing plans.
Develops and manages expertise and advises clients on requests, features, and recommended configuration.
Develops and manages systems monitoring plan for live clients, including establishing baseline trends and developing action plans for variances.
Creates and executes necessary technical training for other implementation staff.
Perform liaison duties between users, operations, and programming personnel in the areas of systems design, modifications, or troubleshooting.
Requires broad training in fields such as business administration, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree Program. Normally requires a minimum of three (3) years related and progressively responsible experience.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Experience and understanding of the healthcare industry
Epic experience a plus
Programming experience a plus
Skilled in the development lifecycle, systems monitoring, resource development, and strategic planning.
Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proofof completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medicalreason or sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process toapply for an exemption/accommodation.What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.