Customer Engagement Specialist - Sales | Charlotte
Charlotte, NC 
Posted 2 days ago
Job Description

Position Description:
Ryerson's metal is everywhere, and metal is the future! From global infrastructure projects to smart energy initiatives, metal is the essential material for building a more sustainable world.
Ryerson, a leader in the global metals supply chain for over 180 years, is at the center of it all, helping to close the gap between metal producers' supply and end-users' demand.

Successful candidates in this role will participate in a 12-week sales training program, called Ryerson Academy, that will provide you with the knowledge and skills necessary to excel as a Customer Engagement Specialist .

Proactive Problem Solver:

* Ask the right questions, listen to your customers so that you can provide them with solutions tailored to their needs.
* Prioritize concurrent customer's demands and provide exemplary service.

Thoughtful Connector:

* Further develop opportunities to strengthen customer relationships by honing into customer's needs.
* Liaise with peer departments to provide the best possible customer experience with quick turnaround on requests, help with technical inquiries while keeping customers aware of their order.
* Find your niche in being part of the team that strengthens customer relationships by honing into customer's needs.

Independent Doer:

* Masters of multi-tasking - our representatives know how to best prioritize and execute any tasks/challenges that come their way.
* Leverage our reservoir of information to become an expert for our customers.

Come see why Ryerson Academy helps provide you a foundation for a successful career in the metals industry; accept the challenge - see why we are excited about metals and the endless opportunities!

Benefits of working for Ryerson:
* Competitive total rewards package
* Paid time off
* "Dress For Your Day" dress code
* Heath & Wellness programs
* Tuition Reimbursement program
* Ryerson Gives Back community initiatives

Position Requirements:
* Bachelor's degree preferred
* Prior customer experience, sales, hospitality, retail or industry experience is preferred
* Desire to learn about metals, its products and the industries Ryerson supports
* Excellent professional written, verbal and interpersonal communication skills required
* Proficiency within Microsoft applications (Outlook, Excel, Word) required
* Ability to multi-task and prioritize in a rapidly changing environment
* Positive attitude, competitive, goal-oriented, driven with a passion to excel
* Flexible and solutions-oriented
* High degree of business ethics

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Master's Degree
Required Experience
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