Technical Support Engineer
Wilmington, DE 
Posted 27 days ago
Job Description

We are currently seeking a Technical Support Engineer for our North America (NA) Service organization based at Newark, DE facility.

What you will accomplish together with us

  • Perform post-sales telephone and on-site technical support for the NA Service organization

  • Assist in handling installations, upgrades, testing, and maintenance on new or complex equipment

  • Provide guidance to the Field Service staff on the function, usage, operation, and repair of products

  • Maintain a high level of product knowledge. Serve as a liaison between the US organization and various manufacturing sites

  • Convey feedback to QA and the engineering staff

  • Attend product service training and act as the North America trainer for the Bioprocess Service Team

  • Route application questions from customers and sales reps to the appropriate Applications team

  • Take ownership of technical issues, and work with our Development group to resolve advanced issues when necessary.

  • Resolve escalated field issues without the need for management intervention.

  • Document troubleshooting and problem resolution steps.

  • Provide technical training as required.

What will convince us

  • Minimum of 5 years of Field Service experience; Biopharmaceutical industry experience preferred

  • BS in an Electrical/Electronic discipline or equivalent combination of industry experience and technical/military training

  • Up to 50% travel is required to support Field Service Initiatives

  • Excellent verbal and written communication skills

  • Excellent troubleshooting ability

  • Proficiency with MS Office software

  • Detailed knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP

  • Able to prioritize workload and customer demands

  • Strong team player who works well with others

  • Identification with our core values: Sustainability, Openness, Enjoyment

What we offer

Sartorius' ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:

  • Opportunity for international career development:
    a global network offering seminars and training sessions, expert and manager career paths

  • Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration

  • Intelligent working environment: working in smart buildings with the latest technology and equipment

  • Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here.

E-Verify Participation Info

E-Verify Workers Rights

We look forward to receiving your application.

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at

We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

Further insightsinto our world of work can be found

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
5+ years
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