Technical Support Manager
Richmond, VA  / Nashville, TN  / Plantation, FL  / Baltimore, MD  / Dover, DE  / Chicago, IL ...View All
View Less
Posted 1 day ago
Job Description
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department OverviewThe US Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse work force creating a positive and profitable customer relationship resulting in total Customer Satisfaction and growth of our business. The Federal Technical System Manager (TSM) department of the USFGMD is responsible for supporting a charter of managing and maintaining complex systems sold worldwide to the US Federal Government. As a USFGMD TSM Manager, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project and lead your team of highly skilled TSM's by example. These applications span the entire breadth of the US Federal Government throughout the world.Job Description
  • The preferred location is the Mid Atlantic region of the US, but could be open to other regions for the right candidate.

  • Willing to travel at least 25% of the time, and be a self motivator.

  • Responsibilities will include managing a group of Technical System Managers who work on site at dedicated Federal Government customer locations.

  • Responsible for assisting in Business Development and migration path of the Federal Managed Zone Core.

  • The Federal Zone Core is a hosted core that accommodates Federal customers' RF and dispatch sites as well as providing OTAR services.

  • The Managed Zone Core is currently at 2019.2 system release and is on the standard SUA migration path.

  • Must be able to verbalize and communicate concepts and recommendations to the customers andwithin the Motorola organization.

  • Must have a detailed understanding of Motorola systemspermitting the individual to assist in the design, troubleshooting and maintenance of Motorola's product lines.


  • Business development experience for continuous growth of Federal Markets

  • Experience with the ASTRO 25 Trunking and Conventional Systems in order to provide support to the TSM team and the Managed Zone Core.

  • Experience Coaching and mentoring

  • Individual must have knowledge of maintaining a P&L

  • Excellent communications (oral and written) skills.

  • Additionally the potential candidate will be required to complete Standard Form 89 Questionnaire for National Security Positions.

Basic Requirements
  • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.

Travel Requirements10-25%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

Our U.S.Benefitsinclude:

  • Incentive Bonus Plans
  • Medical, Dental, VisionbenefitseffectiveDay 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • GenerousPaidTime Off Packages
  • Employee Stock Purchase Plan
  • PaidParental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Email this Job to Yourself or a Friend
Indicates required fields