Customer Experience Representative | Grand Rapids
Grand Rapids, MI 
Posted 25 days ago
Job Description
Customer Experience Representative | Grand Rapids
  • Job ID:6107
  • Functional Area:Sales - Inside
  • Position Type:Full-Time Employment
  • Experience Required:3 - 5 Years
  • Location:MI-Grand Rapids
  • Department:Sales - Inside
  • Education Required:Associates Degree
  • Relocation Provided:No

Position Description:
Fostered in over 178 years of history and expansion, Joseph T. Ryerson & Son, Inc. continues paving the way for ingenuity and innovation as one of North America's largest metal distributers. Ryerson provides high quality, essential products that our customers rely on, while creating teams of individuals who are ambitious and hard-working.

We are always looking for talented and motivated individuals because we understand that our people are our most valuable asset. We believe in promoting from within and providing the resources for long-term career progression and development.

If you are interested in working for an essential business with a global reach that is dedicated to a great work atmosphere, and a say yes attitude, Ryerson is looking for you!

We are currently seeking a qualified Customer Experience Representative to join our sales team in Grand Rapids, MI. This position is primarily responsible for sales growth and building customer relationships through excellent account management skills and customer service.

Roles and Responsibilities
* Interacts daily with a large customer base on contractual business.
* Maximizes the opportunity to build relationships with previously assigned or new customers through response to request for quotations, material needs, technical inquiries, and product solutions with the goal of winning business and maximizing profitability.
* Manages full cycle customer orders from creation through delivery, including communicating and resolving any deviations from what has been agreed upon.
* Utilizes Ryerson internal supply chain in conjunction with our external supply chain vendors.
* Acts as a functional expert in fabrication to support the inside sales team and outside territory managers.
* Proactively markets Ryerson as a preferred supply chain partner for fabricated "value added" services to current and potential customers, emphasizing quality and service performance.
* Establishes and maintains strong relationships with internal and external partners, including but not limited to account managers, credit center, inventory managers and an extensive vendor network.
* Understands and effectively incorporates Ryerson's business goals and concepts to achieve sales and profitability.

Position Requirements:
* Associates degree or Bachelor's degree
* 3 - 5 years of sales experience, preferably in the metals industry
* Experience with inventory management is an asset
* Customer service focused with strong interpersonal and communication skills
* Proficient in Microsoft applications; SAP Systems experience a plus; strong math skills
* Self-motivated, competitive and strategic thinker
* Detail oriented, strong organizational and multi-tasking abilities
* Effective team player and able to excel independently

Benefits of working for Ryerson:
* Competitive total rewards package
* Paid time off
* Casual work environment
* Heath & Wellness programs
* Tuition Reimbursement program
* "Ryerson Gives Back" initiative
* and more!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
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