Operations Manager - Military Veterans Encouraged
Middletown, DE 
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Job Description
Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across the world? If so, the Amazon supply chain team is looking for an experienced leader with a strong record of achieving results. The person will be responsible for creating and executing a worldwide supply chain by working closely with our retail and operations partners across the globe in order to effectively manage volume flows and fullness for our fulfillment centers and delivery stations. The role requires heavy index on dive deep, bias for action, and ownership.

Amazon obsesses over customers by offering a white glove service where we deliver TVs and other large items including furniture in customers' homes. Not only do we deliver large parcels, we unpack, assemble, install, test and haul away old items as needed.

The Role
As an Operations Manager, you will have the opportunity to lead an inbound operation, outbound operation, or a functional process on a specified shift or across multiple shifts within an Amazon Fulfillment Center. You will be responsible for leading, developing and engaging a team of exceptional talent that makes innovation possible. One of your main focuses will be motivating, mentoring and coaching your team to become the best leaders they can be. To achieve this, Operations Managers are creative problem solvers who are able to dream in immense scale, interpret big data and deliver meaningful results that keenly drive productivity and efficiency. Some of the position's key responsibilities include:

Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers
Leading and developing a team of 3-7 Area Managers (front-line supervisors) and 100-300 hourly associates by embodying Amazon's Leadership Principles
Acting as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
Mentoring, training and developing teammates for career progression, performance improvement and recognition purposes
Creating, communicating and maintaining quality control policies and standard work procedures to Area Managers and associates
Proactively identifying and leading process improvement initiatives using Lean tools to delight customers
Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements and partnering with other Operations Managers to balance labor
Evaluating performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations
Partnering with other managers to share best practices across shifts and the network

We are committed to developing a diverse workforce and we are even more committed to working with you to make that happen. Depending on the type of job, you will be required to engage in physical warehouse activities with or without reasonable accommodation. These activities include the following:
Lifting and moving material up to 49 pounds each
Bending, lifting, stretching and reaching both below the waist and above the head
Frequent walking in the building and around area; facilities are over a quarter mile in length
Standing and walking for up to 10-12 hours a day
Ascending and descending ladders, stairs and gangways safely and without limitation

What do we offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1 and up to 20 weeks of paid parental leave. We grant each employee ownership in the company, including Amazon stock awards and a matching 401(k) program. But, if you're not in it for those perks, here is one more: we don't wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Jeff Bezos's most recent letter to shareholders sums it all up pretty well. Find it at https://www.sec.gov/Archives/edgar/data/1018724/000119312516530910/d168744dex991.htm



Amazon.com is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.


Basic Qualifications
* You have a completed bachelor's degree from an accredited university or 2+ years Amazon experience
* You are authorized to work in the US without sponsorship
* You take ownership in your work and team and are available to work overtime during Amazon's peak holiday season and as needed year-round. You are obsessed with customer experience and understand the importance of a 24/7 operations. You are flexible to work on any type of assigned shift (nights, weekends, etc.)
* You pride yourself on leading other leaders; you have direct experience managing front-line supervisors and have been responsible for supporting their performance and their associates.
* You have an eye for efficiency and bring experience identifying and implementing large-scale process improvement initiatives using data-driven techniques (performance metrics or Lean techniques)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2+ years
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