Supervises team of Contact Center Reservation Sales Agents and Lead Agents Provides essential training for all Contact Center Reservation Sales Agents and Lead agents Actively conducts standards test and provides on the spot feedback for Agents and Leads Assists in administration of scheduling, reporting, incentive programs productivity tracking, attendance tracking, and

MAJOR FOCUS To ensure all hotel room reservations for Bally Corp. are handled in a professional and courteous manor. ESSENTIAL FUNCTIONS Customizes guest experience by coordinating and reserving room accommodations, redeeming available offers specific to player profile. Ability to lead the call without impacting actually listening to the voice of the customer. Ability to

MAJOR FOCUS To ensure all hotel room reservations for Bally Corp. are handled in a professional and courteous manor. ESSENTIAL FUNCTIONS Customizes guest experience by coordinating and reserving room accommodations, redeeming available offers specific to player profile. Ability to lead the call without impacting actually listening to the voice of the customer. Ability to