GENERAL RESPONSIBILITIES: Provide a positive in-person customer experience in a prompt and professional manner related to the customers' needs and questions. Perform direct customer support for all customers consistent with Mediacom's policies and procedures.
SPECIFIC RESPONSIBILITIES: * Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products. * Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services. * Troubleshoot basic service issues and schedule on site service calls when necessary. * Receive and process customer payments, balance cash drawer, and post customer adjustments. * Issue and receive equipment from customers. * Responsible for maintaining customer site equipment and inventory controls according to policy and procedures. * Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time. * Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner. * Regular Attendance required. * Perform other duties as directed or required by your supervisor. * Other duties as assigned.
EXPERIENCE/SKILLS: * High school diploma or GED required; Associates degree preferred. * Required - 1-3 years' experience in retail and/or consumer sales. * Preferred - 3 plus years' customer service & cash handling/reconciliation experience. * Exceptional relationship-building skills. * Excellent communication skills. * Ability to multi-task and prioritize in a fast-paced environment. * Effective cash handling skills. * Valid driver's license and satisfactory driver record may be required for some locations. * Must demonstrate intermediate to advanced PC skills. * Sales ability and willingness to meet sales goals. * Able to stand for long periods. * Occasional travel to other sites within the region. * Ability to work evenings, weekends and holidays and overtime as needed.