Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Our key markets include: Pharmaceutical, where our solutions play a critical role in disease research and drug discovery; Food, where we help ensure that our global food supply is free of contaminants: and Forensics, where we provide robust tools and instruments to analyze and verify evidence at trial and keep the world's top-performing athletes honest. Information about Agilent is available at

As an Analytical Instruments Technical Support Intern, you will apply your function specific sophomore year coursework to a variety of focused hands-on projects. At the same time, you will gain and apply knowledge about Agilent's industry, infrastructure and products in your assignment. This is developing real world experience in a company that is a leader in the markets it serves.

With this opportunity, you will join Agilent Technologies CrossLab Group's Online Technical Support Team, working with our global knowledge management projects, while also supporting local customers requesting hardware, software and applications assistance with Analytical Products and Solutions.

Key responsibilities:

• Working as part of a Global team to develop and enhance our technical knowledgebase
• Working alongside Technical Agents to assist with platform troubleshooting.
• Developing an understanding of technical support and problem solving for our customers.
• Direct customer contact through phone/email channels; Service Request logging in the Agilent SAP Service CRM system and request routing to the appropriate technical team for handling.
• Providing basic phone support in problem solving and technical support for our customers.

Required Qualifications:

• Successful candidates will have completed sophomore or junior year towards a Bachelor's in Chemistry, Biochemistry, Biology, Microbiology or related science degree at an accredited 4-year university. You should be eager to build on your technical knowledge, customer service skills, and basic industry knowledge.

What will make you stand out:

• Proficiency in the use of Microsoft Office - Excel, Word, Outlook
• Strong attention to detail and follow-through
• Must be a team player with ability to work in a dynamic environment.
• Strong interest in interacting directly with customers (via phone/email)
• Technical writing skills (desired).
• Relevant analytical instrumentation experience in the laboratory with any of Agilent's Gas Chromatography, Liquid Chromatography, or Spectroscopy product lines (desired).

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please see all of our notices for EEO below.