G4S Secure Integration is looking for a successful Technician that will be responsible for service calls including but not limited to: hardware and software repair and maintenance of warranty and extended warranty projects.

• Self performs and manages all service calls of intrusion detection, access control, and video management and data communication systems. On-site work will include troubleshooting of head-end computer systems, field hardware, field devices and sensors, and communication infrastructure including fiber optic cables.
• Completes service status reports (hard and soft copies), and other documentation as required. Use of software reporting (Service Center) a must.
• Organizes and coordinates service calls and preventive maintenance with Clients to discuss service activities, changes, and developments with the customer and site personnel.
• Provide warranty service, including replacement of defective material and repair of faulty workmanship within two days.
• Provide maintenance service for the warranty period, including at least two semi-annual visits to site for checking and adjustment of equipment.
• Answer service calls within 24 hours.
• Maintenance calls shall be completed within five days of notification.
• Software/firmware maintenance: new releases or updates of hardware, software, technical and alert bulletins released by the access control manufacturer shall be applied to the system.
• Other duties as assigned by supervisor.
• During downtime of service calls, candidate shall assist the Project Manager and project specific Superintendent with installation projects.

EDUCATION AND/OR EXPERIENCE

• 6 years of field experience
• Extensive knowledge of electronics, computer programming, site service, and installation experience
• Experience with the following or similar systems: Software House, Nice Systems, Genetec, AMAG, Lenel, Honeywell, and Hirsch Electronics.
• Must have a valid driver's license and be able to pass drug screening.

Number Of Positions: 1

Closing Date: 2020-09-30